![]() If this helps, please mark this as “ Accepted Solution ” as it will help several others with the same issue to get it resolved without hassles. To simply say thanks, please click the " Thumbs Up" button to give me a Kudos to appreciate my efforts to help. Let me know how it goes and you have a great day! ![]() Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. ![]() Please perform all these steps patiently as it is critical to resolving the issue. If the unit is under warranty, the manufacturer’s warranty should take care of it for you. They will be happy to assist you immediately. Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.Once completed click the 'Show Options' icon on the bottom right.Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.Next, enter your HP model number on the right. Once the support page opens please select the country in which you're located.HP Color LaserJet Pro Multifunction M479fdw Wireless Laser Printer with One-Year, Next-Business Day, Onsite Warranty (W1A80A), White. This item: HP Photosmart 385 GoGo Photo Printer. HP Technical Support can be reached by clicking on the following link: Canon PIXMA TR4720 Wireless Inkjet All-In-One Color Printer, Black. I am being honest about it without beating around the bush, by keeping your best interest in mind. If this does not work, then contact Hp phone support to either replace or upgrade the printer. Try a hard reset on the printer by following these steps from this link: Please follow instructions in option 1 It looks like a hardware issue with the printer. Kudos to you on that score.įor better clarity and to assist you better I would require more information regarding this: Superb analysis and brilliant diagnosis of the issue before posting. After reading your post I see that you need assistance regarding resetting your printer to factory settings. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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